City of Harborview

Community Performance Dashboard

Reporting Period Q2-26
Initiative · Community

Smart City Digital Services Initiative

The Smart City Digital Services Initiative modernizes how residents do business with the City by launching a unified resident portal, moving permitting fully online, and piloting an AI-powered service assistant.

On Target

Milestone Progress

Start Date: 12/28/2025        End Date: 11/23/2026

Quarterly Analysis

  1. The initiative reached 40% complete, up from 36% complete for another 4 percentage point quarter-over-quarter gain, and remains green. Over eight quarters, the pattern is consistent: 12%, 16%, 20%, 24%, 28%, 32%, 36%, and now 40% complete, which gives council a clear, credible progress line. The milestone register is still accurate: Unified resident portal launched is complete with dueOffsetDays -90, Online permitting go-live is in-progress with dueOffsetDays 45, and AI service assistant pilot is not-started with dueOffsetDays
  2. The work has matured from launch energy into operating discipline, with portal analytics, permitting workflows, and department reporting now reinforcing each other.

Recommendations

  1. Sustain the green by converting the project standup into a standing Digital Services Operations Review with monthly department scorecards.
  2. Extend the completed portal by onboarding two more high-volume services next quarter, starting with bulky-item pickup and business-license renewals if the service owners confirm data fields by the cutoff date.
  3. For the next council cycle, frame the 40% complete result with the eight-quarter +4 point cadence and the specific next decision needed for Online permitting go-live.